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Posts Tagged ‘guy kawasaki’

Since I am still in Europe haven’t had time to sit down and write the six or seven blog posts I started drafting on the TGV to Paris last Friday, let me just point you to this solid video of Guy Kawasaki speaking with Brian Solis about the Apple paradox, the key elements behind Virgin America and Zappos’ success, the negative impact of disengaged CEOs, AT&T’s disconnect with the reality of their customers’ experience, the death of the oracles of technology and of course… the three pillars of enchantment.

I will review Enchantment when I get back to the US, by the way, so stay tuned for that.

Okay, so… Can I be honest about this video?  As much as I dig Brian, how brilliant he is, how well he understands digital communications and operational models and stuff that flies over most people’s heads, and how friendly and engaging he is (which is why I love watching his interviews and asked him to write the foreword for Social Media ROI), Guy kind of steals the show.  I never watch 30-minute interviews. EVER. I watched this one.

Check it out. You’ll see what I am talking about:

And while we’re on the subject of books, Enchantment and Social Media ROI make a pretty sweet pairing. Think of it as kind of a right-brain, left-brain combo of win. (The two books complement each other surprisingly well.) But hey, don’t take my word for it. Amazon.com took the liberty of bringing it up all on its own:

See?

To order Social Media ROI, click here. To order Enchantment, click here.

Cheers.

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A week ago, Guy Kawasaki issued a quick little challenge on Twitter: The first person who could guess what UFM means (as in “I’ve been UFMed”) would win a free copy of his book, Reality Check. Luckily, I happened to see his tweet come up as it posted and immediately replied. Having just read his latest blog post moments before, I was pretty much in sync with his frame of mind, so the mysterious acronym made perfect sense to me.

There may have been a tie – Guy, after all, has about 25 gazillion followers, most of whom can type faster than my two pecking fingers ever could – but Guy, true to his word, rewarded my speed with a free copy of his book. It finally arrived yesterday and I couldn’t be more psyched about it.

1. It’s already turning out to be a GREAT book.

2. It came from Guy, not Amazon or wherever.

3. Guy took the time to autograph it, which was a very cool gesture.

Old school pundits may scoff at the idea that social media aren’t actually “social,” that webbies are shunning human contact in favor of superficial, sterile behind-the-veil internet connections, that we are in a sense antisocial geeks settling for faceless keyboard-and-screen dialog, but the reality couldn’t be further from the truth: We are among the most social people on the planet Social media connects us in a way that no other tool ever has. For those of us who are natural connectors, social media eliminates geographic and other barriers that once prevented us from meeting like-minded people outside of our typical reach. Social networks allow us to take our social nature and very simply scale it. Many of my friends and clients today first connected with me via social media – this blog, flickr, Buzznet, Flickr, etc. This medium is a catalyst for true engagement between people. For real world connections. (Not that Guy sending me a book qualifies, but it does in its own way.)

Today’s social media users are curious about the world and everything in it. We want to spread our enthusiasm for all of the things that make us passionate about life, work and play. Products we love, ideas that flipped a switch, news we want to share, etc. The mere fact that Guy, business A-lister that he is, would a) bother to spend as much time on Twitter chatting people up, and b) take the time to send someone he has never met an autographed copy of his book just to be nice are testaments to the open and wonderfully inviting nature of social media’s core adopters.

We are social. The image of the recalcitrant, vitriolic blogger hiding behind a dimly-lit screen in some dark home office somewhere needs to go the way of Enron-style accounting, and for the very same reasons: Those standing on the outside peering in need to understand that the few unfortunate bad apples in the cart don’t represent the rest of our community. Guy’s Twitter conversations may be in cyberspace, but the autographed book came in the real world mail. He signed it with a real world pen held by real world hands. The real world ink from his pen dried on real world paper that I can touch with my real world fingertips. The veil is vanishing before our very eyes.

When I meet Twitter friends in the real world, as I seem to be doing a lot these days, I introduce myself as “Olivier Blanchard. You probably know me as @thebrandbuilder, the guy with the silly chihuahua for an avatar?” They reply in kind. We laugh about it and marvel at how equally silly and beautiful it all is. How fascinating and exciting it is that the internet and the real world are finally really coming together in a productive and almost seamless motion.

We’re coming full circle now, technology and real palm-to-palm handshakes blending into a complete social experience both in business and not. How can we not be excited about that? How can companies looking for ways to connect with their audience not be excited about that as well? The potential here – on both counts – is astounding, and the many ways such unprecedented connective channels can yield returns should be enough to make anyone’s head spin.

Have a great day, everyone.

Incidentally, “UFM” stands for “Un-Follow Me” (as in, “you silly fool, why did you unfollow me on Twitter?”)

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