acts of rebellion, brand culture, brand ownership, passion
Tag: customer experience
5 Posts
Restaurants and customer experience management: How to fail, and how to succeed
account planning, brand consciousness, brand insights, brand planning, brand promise, brand strategy
A Better Business Doctrine – Part 1: Assholes are bad for business.
account planning, compassion, corporate culture, customer experience, customer relationship, customer service, Social Business, Social Communications, social media
The Social and the Media
bad customer service, being the best, brand consciousness, brand culture, brand elevation, brand erosion, brand insights, brand ownership, brand planning, brand valuation, customer experience, customer relationship, customer service
Brand Building and Online Marketing Blog 