brand ambassadors, brand culture, brand ownership, business thinkers, collaboration, community, consumer questions, conversations, customer communities, customer experience, customer relationship, customer service

Francois Gossieaux: Insights on the convergence of communities and brands

September 22, 2008

communication, community, culture, customer communities, customer experience, customer relationship, customer service, engagement, social media, social network, social networking, user experience, user generating content, user interface

The Tribalization of Business: The 2008 Report is here!

July 22, 2008