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So I will be speaking at Fusion Marketing: Brussels – on 23 March. That’s next week.

If you work in marketing or digital and happen to be in the EU next week, I strongly recommend that you swing by the summit, attend all the sessions and come say hi, because I don’t come through Brussels very often.

Here are 6 facts about Brussels that you may not know:

1. I went to high school in Brussels.

2. The food there is pretty fly.

3. NATO has its HQ there.

4. Brussels is the capital of the European Community.

5. Brussels will be the first international city on the 2011 “Social Media ROI” book tour. (In fact, all attendees get a free copy, which I will be happy to autograph while I am there.)

6. This guy is reportedly from there (unconfirmed):

In other words, it should be a pretty solid event, if only by virtue of the fact that it is being held in Brussels.

Other speakers at #FusionMex:

Dave Chaffey – CEO, Smart Insights

Dela Quist – CEO, Alchemy Worx

Gianfranco Cuzziol – Head of eCRM, EHS 4D Group

Richard Sedley – Client Relationships, Foviance

Kath Pay – Strategic email and digital marketing consultant, DM Inbox

Joost de Valk – Yoast.com

Alfred den Besten – IT and telecom watcher

and my good friend Trey Pennington (whom I see only overseas even though we live five miles from each other).

Click here for the schedule. To register before tickets run out, click here.

I look forward to seeing many of you next week. Cheers!

*          *          *

Social Media ROI: In stores now. (Click here for a sample chapter)

 

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Roger Waters crowd

Pete Quily just saved me a few hours of work by publishing a fantastic Presidential Election/social media scorecard that outlines how the Obama campaign took advantage of social media and the internet to supercharge his grassroots movement all the way to victory. Remember the jokes about his having been a “community organizer?” It appears that the ability to create, organize and engage communities is a pretty useful skill after all. Combine it with social media, and you can work some serious magic – both in the political world AND the business world. If the Obama campaign’s success with social media strategies don’t convince CEOs and CMOs across the US that this “search”, Facebook and Twitter stuff is serious business, I don’t know what will.

Here are the numbers:

Barack Obama Vs. John McCain Search Engine and Social Media Showdown

Internet Presence
Barack Obama
John McCain
% Difference
Leading
Google Pagerank
8
8
0
Pages in Google’s Index
1,820,000
30,700
5828
Obama
Links to Website
in Yahoo – Pages
643,416
513,665
25
Obama
Links to Website
in Yahoo – Inlinks
255,334
165,296
54
Obama

Search Engine Results for Candidates Names in Quotes & Social Media Presence

Google
56,200,000
42,800,000
31
Obama
Google News
136,000
371,620
173
McCain
Google Blog
4,633,997
3,094,453
50
Obama
Technorati
412,219
313,497
31
Obama
WordPress.com
19,692
14,468
36
Obama
Google Image
24,200,000
8,620,000
181
Obama
Flickr
73,076
15,168
382
Obama
Flickr Photostream* 50,218 No Profile 50,218
Obama
Flickr Contacts* 7,148 No Profile 7,148
Obama
Google Video
136,000
89,800
51
Obama
Youtube
358,000
191,000
87
Obama
Youtube Videos Posted*
1,819
330
451
Obama
Youtube Subscribers*
117,873
none listed
117,873
Obama
Youtube Friends*
25,226
none listed
25,226
Obama
Facebook
567,000
18,700
2932
Obama
Facebook Supporters*
2,444,384
627,459
290
Obama
Facebook Wall Posts*
495,320
132,802
273
Obama
Facebook Notes*
1,669
125
1235
Obama
MySpace
859,000
319,000
169
Obama
MySpace Friends*
844,781
219,463
285
Obama
MySpace Comments*
147,630
none listed
147,630
Obama
Twitter
506,000
44,800
1129
Obama
Twitter Followers*
121,314
4,911
2470
Obama
Twitter Updates*
262
25
1048
Obama
Friend Feed
34,300
27,400
25
Obama

The statistic that should sum it all up: John McCain’s social network page has only 3 suggested sites, Obama’s suggests 16. One side understood how to seed social media channels to foster grass roots movements while the other had absolutely no idea what to do with social media beyond the obvious (using YouTube as a broadcast channel, and probing the value of Facebook/MySpace communities).

The Twitter Factor

Take a look at the Twitter numbers (in blue): Only 25 updates for @JohnMcCain vs. 262 updates for @BarackObama.

Less than 5,000 followers for John McCain vs. 121,300 followers for Barack Obama.

Boiled down to the basics: 10x more updates for Obama = almost 25x more followers for Obama.

Note: John McCain’s social networking site sadly makes zero reference to Twitter. Missed opportunity? Probably: One of the most notable effects of the McCain campaigns lack of focus on Twitter was obvious during the final few weeks of the campaign: A significant pro-Obama bias which left many McCain supporters alienated on the exploding live micro-blogging service. Instead of feeding John McCain’s social-media savvy army of supporters on Twitter, his campaign left them with little to do but huddle together and stand fast against a deluge of pro-Obama chatter. Imagine what YOU could do with 5,000 organized followers/customer/fans rooting for you on Twitter. Not understanding the value of these channels most certainly cost the McCain campaign dearly in the final weeks of leading to the Nov. 4 elections.

Why should anyone care about Twitter? One word: Numbers. According to stats provided by compete.com last month, Twitter’s year-over-year growth clocked at 573% in September 2008 vs. Facebook’s very respectable 84% YoY growth and MySpace’s negative 15% YoY growth. (Yep, MySpace’s unique visits are apparently shrinking.) Twitter’s growth is staggering.

At this rate, it may take less than 3 years for Twitter’s estimated 2.5 million* visitors to reach Facebook’s current 100 million* mark. When you consider that presidential elections can be won or lost by just a few thousand votes, it doesn’t take a social media expert to understand the extent to which Twitter WILL play a vital role in the 2012 presidential race.

* Worldwide numbers. Not US numbers. It is estimated that approximately 40% of Twitter users are in the United States.

Below: Twitter demographics (usage by age and gender). If you’re a student looking for a cool project involving social media, overlay this data with voter demographics and see what you find out.

2510539719_6e0af78a8a

To understand the full extent of the Obama campaign’s digital and social media strategies in these historic elections click here: Blue State Digital’s case study on the Obama online campaign is pretty comprehensive. (Political science, communications and marketing students will be studying this for years to come.)

Read Pete’s full post here. Great stuff.

Have a great Friday, everyone! 🙂

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That the always brilliant David Armano recently wrote yet another thought provoking post on his Logic + Emotion blog isn’t exactly front page news. He has a habit of doing so pretty much weekly… but what is particularly cool about this post is the fact that one of his graphic looks identical to a community engagement model I sketched out almost a year ago for some colleagues (who, back then, looked at me like I was speaking Chinese).

Check this out:

The first graphic shows a typical brand-as-a-broadcaster model, in which a company essentially fashions a messaging strategy and then uses various channels to broadcast it down to its buckets of potential customers and existing users (market segments or the more cynically named demos).

Note how the second graphic takes a much more organic, communal, non-directional approach to customer/user community engagement. In this model, the brand isn’t an external entity connect with individuals and communities through rigid vertical channels. In this model, the brand exists in conjunction with the communities. It’s hard to see where the brand ends and the communities begin. Marketing communications cease to exist as a product to be distributed, and become instead a living, breathing dialogue. This is exactly the model of community engagement that I sketched out, right down to the influencer/friends tags (though Dave’s version is much prettier than my improvised chicken-scratch). This is the community engagement model for brands whose products are important enough to scale in this way AND create users so passionate that they would give up valuable time to be active in these communities. Examples: World of Warcraft, Harley Davidson, the Microsoft Partner Community, Fiskateers, Comicon, Star Trek, BMW, WOMMA and the New York Yankees, for starters.

Note: Best in class companies typically manage to juggle both models simultaneously. Ideally, you should strive towards that balance as well.

Good to see Dave Armano come to the same conclusions I have. (I feel 100% validated right now, and I like it.)

Nb: Community engagement and brand building aside, it isn’t every day that I run into a graphic that is so precisely like mine that it makes my jaw drop. If we were talking about prehistoric cave paintings instead of marketing sketches, anthropologists would have a serious mystery on their hands. But this being the internet age, I’ll just chalk it up to Dave and I being in synch about a topic we both write (and sketch) about a lot. Still, I think it’s pretty cool that without having ever met, Dave and I have managed to tap into the exact same visual interpretation of two different concepts born of a single root idea.

Check out Dave’s otherwise not-weird-at-all post here.

Have a great, completely normal Tuesday!

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“Getting a product known isn’t the answer. Getting it wanted is the answer. …be sure your advertising is saying something, something that will inform and serve the consumer, and be sure you’re saying it like it’s never been said before.”

– Bill Bernbach

Hello Monday!

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Today is Day #2 of our review of French marketing trend notes for 2008.

(This whole translation business is actually not bad at all. I think I’m getting the hang of it.)

Read the original interview here.

Nicolas Riou (Brain Value):

As consumers grow less and less passive, brands must modify their approach in order to continue seducing them. (…)

Reading consumers is becoming very complex and presents a number of contradictions. We can no longer rely on traditional benchmarks. We forget the term “consumer” to replace it with “individual”. (…)

Consumers, like brands, now express themselves on the internet. In fact, consumers now tend to trust other consumers’ opinions posted on forums than actual brand communications. Power is changing hands. Brands are losing control over their own image but also take advantage of the content creation and associated buzz generated by consumers. Interestingly, some brands are attempting to regain control of this content creation by organizing contests. In 2007, Liebig organized a content creation contest that focused on recipes, and l’Oréal organized an advertising campaign design contest which promised its winners exposure for their work.

Consensus living is starting to gain momentum. Consumers are much more attentive to the way they make purchases and live their lives. Purchases of organic products reflect an trend towards all things natural, pro-health, and the reinforcement of ecologically driven imperatives. People are now much more attentive to traceability, recyclability, and the carbon footprint of products (as it relates to energy consumed during their production, distribution, etc.). This trend towards making products traceable from a to z is currently revolutionizing the food industry. Consumers can now look at a food product’s packaging and immediately see the difference between a kiwi fruit which traveled 20,000 kilometers and a kiwi grown in a neighboring country. This product labeling model is gaining incredible momentum in Japan, notably with mobile devices, and should start showing up in France in two or three years.

Buzz marketing aside, the 360° phenomenon is growing quickly. Consumer touchpoints are multiplying and making use of increasingly non-traditional methods of advertising. Still, these new strategies are not necessarily replacing more traditional marketing methods to inspire emotional attachment to brands. Both as consumers and fans of entertainment we still crave the familiarity of TV advertising and big media.

Interesting how in some ways, the French are a bit behind the US in terms of user content, realizing that the balance of power has shifted, and the use of the internet (hey, the French government held on to the minitel for so long that French adoption of PC’s and access to the internet was delayed for almost a decade)… yet their sophistication when it comes to a) product labeling and the role it plays in helping consumers make purchasing decisions, and b) ecological responsibility, is decades ahead of the US.

The carbon footprint of a ribeye steak? Really? In the US? I’d buy that for a dollar!

Have a great weekend, everyone. 🙂


Photo by NASA.

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