Category: customer service

27 Posts

advertising, brand culture, brand planning, brand strategy, building value, communication, community, competitive edge, consumer questions, conversations, corporate culture, customer communities, customer relationship, customer service, demographics, engagement, free publicity, growth, happy customers, happy employees, human interactions, identity development, insight, kicking ass, planning, smart business, social media, social network, strategy

Understanding Marketing 2.0: A primer for companies looking for better media channels in a tough economy

brand ambassadors, brand consciousness, brand culture, brand ownership, brand strategy, building value, business, collaboration, communication, community, competitive edge, conference, conversation, conversations, customer communities, customer experience, customer relationship, customer service, hiring, human interactions, human resources, influencers, passionate staffers, people power, planning, professionalism, referral, relationships, social media, social network, social networking, trend spotting, Uncategorized

Tish Grier on the seven core traits of a great community manager