brand ambassadors, brand planning, business, competitive edge, corporate culture, corporate ecosystem, customer experience
Category: customer experience
47 Posts
account planning, adaptation, advertising, advice, brand ambassadors, brand culture, brand insights, brand planning, brand promise, brand strategy, building value, business, commitment, communication, compassion, conversations, corporate culture, customer experience, customer relationship, customer service, Social Communications, social media, social network
Care or die: Because customer loyalty isn’t really rocket science.
account planning, compassion, corporate culture, customer experience, customer relationship, customer service, Social Business, Social Communications, social media
The Social and the Media
account planning, adaptation, brand consciousness, brand planning, business, culture, customer experience, Social Communications, social media
Cultural chasms, being in irons, and navel-gazing punditry.
business, buzz marketing, community, competitive edge, customer communities, customer experience, customer relationship, fresh ideas, fun with creativity, gaming, smart business, social media, social network, strategery
Do you know who the mayor of your business is?
adaptation, customer experience, customer relationship, customer service, human interactions, LikeMinds, setting goals, social media
The answer to most of your business problems is simply this: Be helpful.
2009, account planning, acts of rebellion, adaptation, culture, customer experience, customer relationship, evolution, excellence, P2P, relationships, relevance, social media, social network
Becoming P2P: Principal characteristics of the new Social Business
account planning, brand consciousness, brand culture, brand insights, brand ownership, brand planning, brand relevance, brand strategy, brand valuation, corporate culture, customer experience
Don’t let “branding” kill your brand
account planning, being fearless, brand insights, brand planning, brand relevance, building value, competitive edge, conversations, customer communities, customer experience, customer relationship, identity, smart business, social media
Engagement Paradigm: Just relax, be yourself, and have fun.
2009, account planning, advice, being the best, brand consciousness, brand insights, brand planning, brand promise, brand relevance, brand strategy, brand valuation, building value, bullshit, business, clarity, common sense, competitive edge, conversations, corporate culture, customer communities, customer experience, customer relationship, deceptive practices, setting goals, smart business, social media
Real Social Media R.O.I. – Part 4: FRY Metrics
2009, account planning, adaptation, being the best, brand culture, brand insights, brand planning, brand strategy, building value, business, common sense, communication, community, competitive edge, conversations, corporate culture, customer experience, customer relationship, customer service, social media
Footnote: The Yin and Yang nature of Social Media R.O.I.
2009, account planning, adaptation, brand consciousness, brand insights, brand planning, brand strategy, brand valuation, building value, business, common sense, competitive edge, context, conversations, corporate culture, customer communities, customer experience, customer relationship, customer service, social media, strategy, the brandbuilder blog
Getting back to real R.O.I. – Part 2
2009, adaptation, being the best, brand planning, brand strategy, building value, business, communication, community, competitive edge, conversations, corporate culture, customer communities, customer experience, customer relationship, social media
Stop selling “Social Media” and start selling results.
adaptation, being the best, brand culture, brand elevation, brand insights, brand promise, brand strategy, brand valuation, building value, competitive edge, corporate culture, customer experience, customer relationship, customer service
How a single question can turn your business around today.
account planning, adaptation, bureaucracy, business, business thinkers, corporate culture, corporate ecosystem, customer experience, differentiation, expectations, marketing, marketing leadership, mission statement
On finally fixing Marketing’s R.O.I. Void
2007, 2009, brand ambassadors, brand culture, brand insights, brand ownership, brand you, brands, building value, compassion, compensation, corporate culture, corporate ecosystem, culture, customer experience, customer relationship, customer service
Brand Tweak Wednesday: Employee Engagement
bad customer service, being the best, brand consciousness, brand culture, brand elevation, brand erosion, brand insights, brand ownership, brand planning, brand valuation, customer experience, customer relationship, customer service
The Delusion Bug
account planning, amatore, brand elevation, brand planning, brand relevance, brand strategy, building value, business thinkers, competitive edge, corporate culture, creative types, creativity, culture, customer experience, design thinking, differentiation
Designers as Leaders
account planning, advertising, apple, brand ambassadors, brand consciousness, brand culture, brand planning, brand relevance, brand strategy, brands, buzz marketing, community, conversations, cool factor, corporate culture, culture, customer communities, customer experience, customer relationship, marketing leadership, microsoft, purchasing triggers, smart business, social media
Grassroots vs. The Volcano
custom design, customer experience, Design Goodness, design matters, design thinking, differentiation, web design, website architecture
Brand Building and Online Marketing Blog 
You must be logged in to post a comment.