This. Is. Brilliant. Every time someone does a piece like this, I find myself grinning ear to ear.
First, some attribution: The piece, published by www.boredpanda.com is tagged as a guest post by Dario D., who first published his images on his own site www.alphaila.com. I recommend that you check them both out for the full feature. Well worth a few minutes of your time.
The premise (from Dario):
So, I went to some fast food places (I won’t say “restaurants”, just “places”), and picked up burgers/tacos, so I could compare them with the ads.
I brought the “food” home (different stuff over 3 nights), tossed it into my photography studio, and did some ad-style shoots (with pictures of the official ads on my computer next to me, so I could match the lighting/angles/etc).
The result, of course is a set of gems (go see them all) that includes this other killer side by side dose of reality:
Dario goes on:
Don’t ask me how this advertising is legal. […] I happily pitch the idea that lawmakers are committing a crime against us people by allowing us to be continually insulted by this advertising […] in defiance of human perception.
He has a point. The pictures don’t lie.
Compare this kind of advertising to anything else: Cars, candy, clothing, drinks, watches, laptops, tennis rackets, video games, etc.. Most products, when depicted in photographs used for marketing purposes are pretty close to what you can expect to get. In this particular industry, however, not so much.
Remember the scene from the movie “Falling Down,” back in the post Reagan 1990’s, in which Michael Douglas’ character (as mentally imbalanced as he may be) throws a fit over this very affront to human intelligence. Fast-forward to 04:06, towards the end of the clip to see what happens. Take a look:
If you have time, watch the whole scene from the beginning. It’s a classic.
The lesson here isn’t that false advertising exists, or that fast food companies are sometimes unethical with their marketing. The lesson is this: Promises matter. The degree to which customers’ expectations are met is the currency by which a brand’s worth is measured. In the era of social media, global word-of-mouth, and in markets where the abundance of choices can send yesterday’s market leaders careening into a pit of obsolescence, the foundations upon which you build your brand’s future cannot be based on institutionalized broken promises. Breeding cynicism about your products is just not good policy.
Now apply this thinking to your business. Put your marketing through the same test. Does it pass muster, or like these images above, is there a gap between promise and delivery?
Now ask yourself this: Which do you believe is the better choice to build a sustainable brand: Disappointing customers, or delighting them?
PS: Social Media “gurus,” consultants and “certifying bodies,” take a long hard look at what you are selling, and how you are selling it.
Additional resources: This post’s grandaddy (click here).