I was digging through the vault yesterday, when I stumbled upon this fantastic post from Chris Brogan I had bookmarked almost a year ago:
I believe we’re going to shift back to thinking customer service and community management are the core and not the fringe. I believe we’re going to move our communications practices back in-house for lots of what is currently pushed out to agencies and organizations. I believe that integrity, reputation, skills, and personality are going to trump some of our previous measures of professional ability. I believe the web and our devices will continue to move into tighter friendships, and that we will continue to train our devices to interpret more of the world around us on our behalf.
Yes, yes, yes, and yes. In his post, Chris also talks about bringing value-add and core competencies together – which is a drum I have been beating for years.
This is by far the best piece of advice I’ve heard this decade, also from Chris:
Here’s a quick way to really turn around your clients: be helpful.
I know what you’re thinking: “Duh!” Right? But when was the last time you actually said those two words outloud during a strategy meeting or quarterly business review? When was the last time someone actually suggested this as a course of action? As a core competency? As a business objective? As a mantra?
So simple that we might have all forgotten to focus on this daily?