Even with all the hubbub about Social Media these days, not many people seem to be zeroing-in on what may arguably be one of the most important visual elements of a person or company’s online presence: The almighty avatar.
Before we get into the topic of avatars, let’s first divide Social Media users into two broad but convenient categories (for the sake of this discussion):
- People who use Social Media for purely social reasons (i.e. connecting with friends and family)
- people who use Social Media in a business capacity (community managers, company executives, customer service representatives, PR professionals, HR managers, recruiters, consultants, real estate agents, etc.)
Now, if you fall into the first category, you can basically do whatever you want: If you want to use Kung-Fu monkeys, comic book superheroes, your favorite pet or purple unicorns for an avatar, more power to ya. Ideally though, you may want to use your face as an avatar. People will respond to it better, and we would all rather see who we are talking to anyway.
Why the emphasis on the face? Because this is SOCIAL media, and people would much rather engage with people than faceless logos. People want to see your face. They want to see who they are talking to, and who is talking to them. The point of these social spaces is… to be social. To connect with people and develop a relationship with them.
Note: If you really love your pooch so much that you want to use her for an avatar, set up a Twitter account for her and have fun with it. (You would be surprised how many pets have their own Twitter and Facebook accounts. You’ll be in good company.)
Now, if you fall into the second category, things get a little more complicated. Why? Because you are pulling double-duty as a) an individual and b) the paid representative of a branded business. Expressing these two facets of your identity online in an avatar is actually remarkably simple, but because most companies don’t yet have “best practices” to look up ideal corporate avatar design for their employees, they mostly tend to overlook the question altogether.
Ideally though, companies should have two distinct types of avatars: One for the company’s general PR use, and the other for its employees. The first will typically be some combination of the company logo/mark an company name, while the second will be a combination of the person’s photograph and the company logo/mark.
Here are some examples of each:
Corporate Logo Avatars
Great for brand name recognition and all that, but ultimately… can brands really have conversations with hundreds if not thousands of fans – one on one – and remain faceless? Does anyone really want to talk with… a logo? These types of avatars are great to share information about a brand on Twitter (information, news, offers, pointing at its other accounts, etc.), but probably not the best when it comes to actually engaging with people.
Photo Avatars
While it’s great to let people know what you look like and who you are in general, faces alone are not particularly effective at letting people know that you are an online community manager or CMO of Brand XYZ, particularly if that is relevant to your activities in the social media space. (Note: the fine folks used in this example were selected completely at random, so they don’t need to make any changes to their avatars.) ;D
Rare is the company that combines both… yet look how effective a face + logo avatar can be compared to the two types of designs we just looked at:
Photo + Corporate Logo Avatars
Ah. Now we’re getting somewhere! Bringing the best of both worlds together: Nice friendly faces AND the context of the brands/companies they represent. The result: Clarity, stickier engagement, and the potential for increased social media participation within an organization as it grows into the space.
Why the need to combine faces and logos? Simple: Faces provide the humanity. Logos provide the context. The two work together to create clarity.
And within the context of a company/brand with broad social media engagement throughout its organization, the final product should pretty much look like this:
Company-Wide Avatar Design Example
Fuel Labs is one of the first companies to demonstrate an effective and consistent corporate avatar design strategy. Note the faceless avatar for the “company” account on Twitter, Facebook, etc. and the consistency of the design for everyone on the Fuel Labs team. With this type of strategy, Fuel covers a lot more ground, gets to show off its team, and brings clarity to its presence across various social media platforms – especially Twitter. Far be it from me to suggest that Microsoft, Pepsi, The Home Depot and other large brands trying to establish a meaningful presence in social media should follow suit, but… it is something they may want to consider.
Bear in mind that avatars are easy to change: New haircut, new company, new employee… Five minutes in photoshop or some other image/graphic management program, and voila. As individuals change jobs, it is often easier to modify an avatar than a user/account name. Over the next few years, as people become more diligent about cultivating their social media presence – and take it with them from job to job – the ability for companies to plug their employees’ social presence into their brand will become crucial. Rather than wait for your competitors to figure it out and lead the way, start now: Start thinking about what a company-wide avatar design might look like for your employees – especially those whose job it is to represent you online – get your favorite graphic designer on the phone, and make something happen.
Have a great Thursday!
Nice. I like this idea of the combo. I think about this a lot for me and my brand. I couldn’t get my personal name on anything and developed a branded name 8 years ago (“orangejack”). But when online, I use my photo. I’ve thought about putting the orangejack logo on there as well, but haven’t felt the need to tie them together so tightly.
So now on Facebook I’m running into the situation where my personal profile is my photo and my business fan page uses the logo.
But it’s never that clean. My photo ‘talks’ about anything from personal to business – because that’s me. My logo ‘talks’ just about business stuff.
All hail the combo. Yep, couldn’t agree more with this assessment Olivier. The Fuel guys definitely took an interesting idea and ran with it and have set us up with a great model to follow.
I love the personality of a face and a disclosure logo right up front. I’m thinking about possibly doing it myself in the near future…but people would need to know more about my company before I really start to need to that.
Great points.
Good idea, especially in the social media space. I definitely don’t want a logo of my company on my person Twitter avatar but looks like I will be changing my companies Twitter logo. I like what the company above did.
So what would you suggest for someone like me who has a combo brand on twitter. Not sure I want a full-on company twitter account. Would you suggest adding the logo to my face pic?
This supposed phenomenon isn’t anything new. It’s just new to Twitter.
The merging of spokesperson, mascot, and logo are already here. Perfect example: Jack from Jack-In-The-Box, Gary Vaynerchuck, Martha Stewart, and Oprah.
great post! I hope my version is not too over the top!
Rob, at the end of the day, there is no right or wrong way to do it. Some people will find more value in this post than others. When it comes to personal brands (one man shops, consultants, etc.) this is probably less of an issue. But for larger companies like Starbucks, Zappos, Microsoft, Whole Foods, etc. this type of combo design that is consistent across the company can be helpful.
My objective today was to present an idea. Look at the pros and cons of each type of avatar, and decide what’s best for you. Why not try different things and put it to a vote? Ask folks who follow you what they think. Every case is different. π
Mike, yeah, the phenom is not “new” BUT you can’t compare celebrities like Oprah, Martha and Gary Vee to Joe Smith, CEO of XYZ Corporation, of Jane Doe, online community Mgr. for ABCD Co.. Oprah, Martha and Gary ARE their own brands. They don’t need logos. Their faces are their logos.
Now if Oprah decided that her staff needed to get into SM in an official capacity (O Magazine, for example,) then I could see where her logo might pop up on THEIR avatars. Disclosure, context and clarity being the reason.
Mascots are also a little bit of a separate example since they are integral to the brand to begin with… and not technically real people. Examples: Ronald McDonald, Hamburglar, Spuds (Budweiser), Jack (in-the-box), or the Green Giant. π
You make some good points though. Thanks. π
@Olivier – thanks, I agree with that about the one-man shop vs larger brands. Dell represents another way of looking at it: they use personal photos but all work accounts are NameATdell
Rob, yeah… As long as DELL doesn’t own the accounts, that works. If they do though… Eh. That isn’t realistic. People change jobs, move on, etc. Not very practical over time.
Do you know if DELL owns those accounts?
Don’t know if Dell owns the accts are not. But I think (I could be wrong) those are work accts and they can have personal accts as well.
Of course, even if Dell doesn’t do it this way, it can be a good model and another way to brand.
Very nice piece, and the examples images are great starter designs too.
Hey Olivier, this is great – and I think I am going to put this into practice. But here’s what I am thinking.
I have two Twitter accounts. One which I use all the time (@servantofchaos) and the other which has never been used (@gavinheaton). My plan is to begin using @gavinheaton for my work related efforts – which will also have a company logo. That way it is clear when I am “speaking” in a work capacity.
Great article with some terrific observations. I’m curious about opinions for co-tweet accounts. Our corporate initiative will have 2 people managing the account. Is it confusing to have both pictured and a logo?
Scott, any reason why two people are sharing one account? Since they’re free and all. Why not have two? Kodak does it, and they seem to be doing well with it.
I have seen examples of 1 account managed by several users. One happens when customer service tries to rotate three shifts into one account. So Company XYZ’s @XYZCustService01 account will be manned by three different people. With something like that, there is little you can do in terms of putting a face to the avatar. But when you look at that type of usage, you can also see that it is function-based and not particularly engaging. Nothing wrong with that… but ask yourself if the convenience of being on Twitter (faster response, very mobile, etc.) is enough. How much nicer would it be for a customer to be able to re-engage with @XYZPaulJones every time their support call needs a follow-up. (If he isn’t there, a community management tool can alert whomever covers for him and they can pick up the conversation.) This model is just as efficient as @XYXCustService01/02/03… but now, by adding a face and a name to the equation, you truly are building a relationship with your customer base. π
Sweetpaperdoll, thanks! π
Olivier,
Thanks for the feedback.
I agree that the ideal situation is to have a separate account for each individual. However, it appears that a number of participants (including @AlaskaAir & @Ford) are seeing success with a single account managed by a few individuals.
Our struggle is unique in that we have strict regulating bodies and guidelines we must adhere to when interacting in public domains. Thus, a single account drastically simplifies our adherence to both internal compliance requirements and federal regulation.
I’ll notify you once we launch and would appreciate feedback.
Thanks again,
@MarketingScott
Great post! I , too, really like the Fuel Labs logo/avatar combo. They have one of the best in the biz. I hope others will follow their (and your!) example.
Scott, thanks. Definitely let me know. Though Ford does have multiple accounts. I hope that what we will see is a transition from single-account to multiple-account models for most companies over the next year. I understand that your situation is a little different though, so no worries. π
Olivier – this is a great post. I’ve been thinking about this a lot lately. During a traditional brand identity project, we focus on the holy triptych – mark/logo, tagline and company name (the last two which turn into domain names, naturally). And like with any brand identity/rebrand project – the goal is to develop a pliable solution that seamlessly integrates across all media. Thus, with Twitter I think the branded avatar is going to be standard for brands…real soon. I love how Ford and Fuel Labs and even 12for12K have been a tip of the spear in this effort even to the point of giving their brands significant play in the visual. It’s good advertising and smart branding. But I have to admit, Scott Monty’s Ford blue eyes kind of freak me out a little.
I am told that Scott’s “Ford Blue” eyes may be just the tip of the iceberg when it comes to his mutant superpowers. π
Excellent! I did something right and didn’t know it! I love to follow good logos and faces combined!
So glad I got directed to this post. Clears the matter up for me. I’m about to start a blog. I already use Twitter personally, and I wanted to have another account for my business blog, but to just use the logo didn’t seem right.
Thanks so much!
I usually donβt post on Blogs but ya forced me to, great info.. excellent! β¦ I’ll add a backlink and bookmark your site.
I’m Out! π
I just wanted to post a comment so you could see our awesome company avatar. π
Outstanding. π