Let’s travel back to 2005, when Word-Of-Mouth (WOM) hadn’t yet been hijacked by clueless and myopic marketers looking to make a quick buck off the promise of this strange but powerful thing called authenticity:
“My advice to clients is to spend dollars to make the product more remarkable, not to make the word of mouth tactic more remarkable. Otherwise, all people will be talking about is what your company did and not what your company does.
When working with clients, I stress the importance of TELLING THE STORY and not Making Up a Story.
TELLING THE STORY is about designing marketing communications to deliver on the promise all the while being clever, savvy, authentic, and true to the brand. It’s about treating consumers as being interesting and interested.
While, Making Up a Story is when marketers engage in outrageously gimmicky attention-grabbing antics that over-promise and woefully under-deliver. These marketers treat consumers as being boring, indifferent, and brainlessly gullible.
not the word of mouth tactic more remarkable.
Can we officially make this one of the ten commandments of Word of Mouth Marketing?
Have a great Thursday. 🙂