A tale of two agency social media models

Some things actually are black and white. A conversation with a good friend in the agency world the other day (and particularly her horrified reaction to what I shared with her) prompted me to finally write this post. If your company is working with an agency on building or managing a social media program, you [...]

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How to document harassment and cyberstalking on Twitter

With 200,000,000 registered twitter accounts and almost 450,000 new accounts being created daily, some of you are bound to run into a sociopath, a bully a troll, even a complete cyberstalking psychopath on Twitter sooner or later.  Having just had to deal with my own little unpleasant experience with a small group of possibly psychotic [...]

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You want results? Time to start reinvesting in people

“I never knew what I wanted, except it was something I hadn’t seen before.” – Robert Altman Today, let’s talk about how to really get a competitive edge by hiring the right kind of people. Edelman Digital’s David Armano would call them T-shaped people, or even Sun-shaped people. He isn’t wrong. The point is: A [...]

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9.11.

No memories, no reflection, no lessons. Just remembering the victims and thinking about their families and friends today.  

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Ugly.

I learned something in the last few days. I learned that there are two kinds of people in the so-called “social media space.” To my left, say hello to the kind, caring, compassionate, I would say normal human beings – you know, those actually capable of empathy. To my right, say hello to the sociopaths, [...]

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Heartbroken.

I know I’m in the habit of writing Proust-length posts but today, I won’t. I can’t. It isn’t that I don’t have a lot on my mind, a lot to share. I could write chapters on the time I got to spend with Trey Pennington these past few years. I could sit here and tell [...]

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