Comments on: A Better Business Doctrine: Part 2 – Give a shit.

By: Blog | Bonstu

Blog | Bonstu — Wed, 23 Jan 2013 18:59:50 +0000

[...] above image is from a great post by Olivier Blanchard. He talks about not just “caring”, but “giving a shit”. The people who just say they [...]

By: Really Giving a Shit! | SolarGlass

Really Giving a Shit! | SolarGlass — Tue, 11 Dec 2012 17:38:27 +0000

[...] finger on it. Thinking he had read it somewhere, I “Google’d” the phrase. That led me to this blog which brought the power of his phrase into sharp focus. The genius of the phrase is this – you [...]

By: The Kibbutz Model of Social Media | NinaSimosko.com

The Kibbutz Model of Social Media | NinaSimosko.com — Wed, 13 Jul 2011 03:06:51 +0000

[...] social media. This will come but there is more work to be done. Perhaps we could start by following Olivier Blanchard’s better business doctrine and simply “giving a [...]

By: Khalil Aleker

Khalil Aleker — Wed, 06 Jul 2011 15:17:32 +0000

Working on a Startup – looking around for company values. “Give a Shit” should definitely be one of it! Thanks

By: Olivier Blanchard

Olivier Blanchard — Wed, 22 Jun 2011 16:01:13 +0000

Yep x infinity.

By: Sharon

Sharon — Mon, 20 Jun 2011 19:20:08 +0000

Wow, this really rings true, Mr. Blanchard. Makes me think … do I “care” or “give a shit.” Any thoughts for people who “care” but would really like to “give a shit”?

By: Steve Watts

Steve Watts — Mon, 20 Jun 2011 16:22:08 +0000

Even worse, to me, is the CEO that declares with all their heart that they “give a shit”–but every single corporate policy and practice in place does the exact opposite.

As you state so brilliantly Olivier, it’s too stinkin’ hard to swim against the stream of corporate culture these days. One person in the corner, trying their damndest to make a difference becomes just a drop in the tide if the rest of the company doesn’t give a shit.

Do they think that the customer doesn’t notice? That they can’t tell that all of their interactions with the vendor are governed by corporate speak, obfuscation, and “That’s our policy”?

Our company President took a road trip down to Vegas to visit Zappos headquarters a couple of weeks specifically to get a glimpse at a company whose customers KNOW they give a shit.

By: Eric Suesz

Eric Suesz — Fri, 17 Jun 2011 20:37:14 +0000

Absolutely brilliant. I’m ready for Part 3.

By: Olivier Blanchard

Olivier Blanchard — Thu, 16 Jun 2011 18:47:14 +0000

Sometimes, low price points win. But not always, obviously. And in the end, low prices = either crap or a race to the bottom (lowest quality, lowest customer satisfaction, lowest profit margins). Unless you want to turn into the “Everything’s $1″ company, you have to have some kind of customer service strategy.

Cheers.

By: Olivier Blanchard

Olivier Blanchard — Thu, 16 Jun 2011 18:43:57 +0000

Thanks, Roger.