I spent yesterday flying back from France by way of the Netherlands, and it occurred to me, leaving Europe and transitioning back into American society via passport control and customs procedures, walking through airports, driving along highways and finally looking into my fridge and cupboards that the cultural chasm between Europe and the United States [...]
Archive for June, 2010
Insight and action
Posted in account planning, b2b, being the best on June 22, 2010 | 14 Comments »
Today’s bit of Marketing, Customer Experience, Design & Product Development advice comes from the archives of Kathy Sierra‘s blog: “Your job is to anticipate… To give them what they want and/or what they need just before they have to “ask” for it – to be surprising yet self-evident at the same time. If you are too [...]
Happy Fathers’ Day
Posted in the brandbuilder blog on June 20, 2010 | 3 Comments »
Being a father is such a strange thing to me: On the one hand, it is the most natural thing in the world. I watched both of my children be born. I even delivered my daughter. None of what I’ve ever done as a father ever seemed strained or forced. Fatherhood is a role I [...]
The value of a mouthful of blood
Posted in acts of rebellion, adaptation, corporate culture, courage, culture, identity, leadership, lessons, T-shaped, the right stuff, tagged brandbuilder, fight club, fisher king, jung, leadership, lesson, management, olivier blanchard, tyler durden on June 14, 2010 | 29 Comments »
The unfortunate yet necessary business of getting punched in the mouth You learn a lot about yourself during your first fist fight. Especially when you know for a fact that the other guy is going to mop the deck with your face just because he can. And that’s just the thing: It’s one thing to [...]
21 things my dog taught me about being a better man.
Posted in lessons, wisdom, tagged brandbuilder, dog, olivier blanchard, sasha on June 7, 2010 | 174 Comments »
We had to put our golden retriever to sleep this weekend, our friend of fifteen years, our family’s faithful guardian and companion, and one of the kindest, most loyal and giving souls I have ever met. True to her breed, Sasha was a courageous, tender and selfless until the end. I was trying to figure [...]

















